Visiting SEF

To take care of the documentation in Portugal, the foreign national shall visit the customer service bureaus of the Immigration and Borders Service.

SEF has a pre-booking system whereby the appointments for any customer service bureau can be booked either by telephone or online, providing their services in different bureaus.

The appointment may be sent to any SEF’s directorate or regional delegation, regardless the area of residence of the foreign national.

The supporting evidence of the appointment made, with the date, place and time of the appointment, will be send to the user by e-mail.

In addition, SEF provides an alert system by texting the day before the appointment with the date, place and time of the event.

The setup of the pre-booking system, with the date and time of the personal customer service, removes queues and diminishes waiting times.

SEF Call Centre

Pre-booking by telephone is mandatory for scheduling meetings in SEF’s bureaus. SEF offers the possibility of scheduling your appointment by telephone, by SEF’s Call Centre.

Exception: lawyers and solicitors into the act itself, in particular consultation of processes or information, and the foreign national must always ensure the corresponding appointment even when accompanied by them (legal representative).

This feature in SEF’s website is available for applicants, holders of a valid residence permit, residence card, short stay visa or temporary stay visa, who want to:

  • Renew your Residence Permit;​
  • Renew your Residence Card (applicable to EU citizens)
  • Extend your period of permanence (applicable to holders of short stay visa or temporary stay visa)

At Personal Area at SEF website the applicants may manage their booking and schedule, reschedule or cancel a meeting with SEF.

Citizens who have entered the country without a visa requirement shall schedule a meeting to extend their period of stay through SEF’s Call Centre.

Temporary Minors Protection Requests - Exclusive SEF bureau for validation

Direção Regional de Lisboa, Vale do Tejo e Alentejo

Bureau Av. António Augusto de Aguiar, Lisboa
9.00 am to 11.00 am, working days – limited to 50 daily ticktes

Bureau Loures
9.00 am to 4.30 pm, working days

Bureau Évora
9.00 am to 4.00 pm, working days

Bureau Cascais
9.00 am to 5.00 pm, working days

Bureau Portalegre
9.00 am to 5.00 pm, working days

Bureau Santarém
9.00 am to 5.00 pm, working days

Bureau Setúbal
8.30 am to 3.30 pm, workin days


Direção Regional do Centro

Bureau Coimbra
9.00 am to 4.00 pm, working days

Bureau Aveiro
9.00 am to 4.00 pm, woking days

Bureau Castelo Branco
9.00 am to 12.30 pm and from 2.00 pm to 5.00 pm, working days

Bureau Espinho
9.00 am to 4.00 pm, working days

Bureau Figueira da Foz
9.00 am to 4.00 pm, working days

Bureau Guarda
9.00 am to 4.00 pm, working days

Bureau Leiria (pre-scheduled service via email: del.leiria@sef.pt)
9.00 am to 12 pm and from 2.00 pm to 4.00 pm, working days

Bureau Viseu
9.00 am to 4.00 pm, working days

Direção Regional do Algarve

Bureau Albufeira
9.00 am to 5.00 pm, working days

Bureau Portimão
9.00 am to 3.00 pm, working days

Bureau Tavira
9.00 am to 4.00 pm, working days

Citizen Bureau Faro
8.30 am to 4.30 pm, working days

Direção Regional do Norte

Bureau Porto
9.00 am to 5.00 pm, working days

Bureau Bragança
9.00 am to 5.00 pm, working days

Bureau Vila Real
9.00 am to 5.00 pm, working days

Bureau Viana do Castelo
9.00 am to 5.00 pm, working days

Bureau Braga
9.00 am to 5.00 pm, working days

CNAIM Porto
8.30 am to 4.30 pm, working days

Direção Regional da Madeira

Bureau Funchal
Tuesday to Friday, from 2.00 pm to 5.00 pm

Direção Regional dos Açores

Bureau Ponta Delgada
9.00 am to 5.00 pm, working days

Bureau Angra do Heroísmo
9.00 am to 5.00 pm, working days

Bureau Horta
9.00 am to 5.00 pm, working days